DF Tech is based out of Burlington Ontario. This allows us to service customers all over the Greater Toronto Area. Being near the QEW allows us to help customers in Toronto down through Niagara Falls. As we service business and residential customers with their computer and network issues – it means we can service pretty much anyone!
For customers that live outside of our travel area, we offer remote support. Using secure screen-sharing technologies – this allows our customers to fully explain any issues they might face. Our remote support software also allows us to get an understanding of the issue and allow our customers to get off the phone and leave the system with us while we work on the issues. We have herd that some of our customers just like to see how fast Dave moves around to fix issues.
Phone / Email support
We do offer phone and email support, but we find they are usually a means to remote support and or on-site support as a backup. Usually, we can help customers with say – 90% of their issues remotely. Issues like failed hardware, networking usually need someone on-site to do the hands-on work. If you email us for support, we can call you directly to discuss the issues or if we have the remote access – just start working on it.
Remote support anywhere!
I just wanted to mention that our remote support solution allows us to help customers anywhere there is an internet connection. Sure, this technology isn’t new, but we have helped customers on vacation, in the airport or anywhere across Canada. Internet speeds is only major issue with this. Emergency calls from the cottage with little to no internet access can be an issue.
Drop off and pick up
We also accept computers for drop off. This allows us to handle them in house and have a simple curb side pick that can be fully contact-less. In some circumstances we can pickup computers. Admittedly, with the price of gas – this isn’t happening a lot currently.
Business IT Support
Professional and experience from a 20 year computer tech.
Home Computer Help
Home from a polite and casual computer geek.